How do I track my order?
① Customers will be updated with the tracking number and courier service within 48 hours after the order is placed on Utimi.com.
② If you are unable to track your package, you can directly contact sales1@utimi.com
Or you can visit our shipping and tracking page for more information.
What payment methods are available?
Utimi accepts the following payment methods for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle and Diners. All payments are buyer-protected by Paypal.
How do I pay for my order?
Click on the "Buy with Paypal" or "Add to Cart" button on the product page, and the page will immediately jump to the checkout page. After that, you can pay it online.
How do I know when my order will be shipped?
You will receive an email notification from Utimi.com, which includes a tracking number. Therefore, you can use it to check the progress of your shipment. If you have any other questions, please contact us at sales1@utimi.com.
You can visit our shipping and tracking page for shipping information.
When will I receive my package?
Internet orders are usually shipped within two days of approving the order. Most orders are delivered within five days of shipment; some may vary by country/region. The status of your order can be checked by logging into your Utimi account and using the tracking information we send via email to check the status of your delivery once the package has been shipped. Please note that due to legal restrictions, we are unable to ship to certain countries/regions. If there is a delivery issue, we will contact you via email or phone. For more details about our shipping options, please visit our shipping information page: https://utimi.com/pages/utimi-shipping-tracking-service
How do I cancel my order?
Please contact us at sales1@utimi.com. Please note that your order cannot be canceled once the packing process has started/or your order has been shipped.
How do I change my order after submitting it?
For a better shopping experience, please double check the size and color of your purchase, and please double check your shipping address to avoid shipping errors.
If your order has not yet been shipped, please contact our customer service at sales1@utimi.com to change it for you in time.
What kind of packaging is used for my order？
All products on Utimi.com are shipped in uniform plastic packaging with only your name, address, phone number and tracking number on the mailing label.
Utimi offers free discreet packaging and free shipping on all orders.
